FAQ

WHAT IS YOUR RETURN POLICY?

Return & Exchange Policy At Asseni cosmetics, we strive to ensure your satisfaction with every purchase. If you need to return a product, we are here to assist you. How to Return To initiate a return, please email us within 14 days of receiving your order. Include your original order number and the reason for return. We do not include return labels. We recommend using USPS. No returns or exchanges on bundles/deals/discounts/replacements Return Guidelines: Products must be in their original packaging Items that have been used do not qualify for a refund Returns are accepted by mail only Mail qualifying item(s) to: 9227 Reseda Blvd #155 Northridge , CA 91324 Important Notes: Insert Return Label Asseni cosmetics is not responsible for any shipping fees, including return fees. Asseni cosmetics is not responsible for lost or untrackable return shipments. Once your return is received and quality checked, you will receive a refund for the item(s) minus any shipping fees. RECEIVED DEFECTIVE, DAMAGED, OR INCORRECT ITEM(S) Any items that is defective, damaged or incorrect may only be replaced with the same item ordered.
WHERE DO YOU SHIP TO?

We currently only offer domestic shipping in the U.S.
HOW LONG WILL IT TAKE TO SHIP?

Shipping varies on time of year but typically takes about 7-10 business days but may be sooner.
DO YOU HAVE A PHONE NUMBER I CAN CALL?

No, currently we only offer online support and customer service.